The Nordstrom Way to Customer Service Excellence - Robert Spector, Patrick D. McCarthy
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Robert Spector
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Robert Spector: The Nordstrom Way
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Robert Spector, breAnne O. Reeves, Paperback
Review: The Nordstrom Way to Customer Service Excellence
The Nordstrom Way- A Review
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