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The Nordstrom Way to Customer Experience Excellence by Robert Spector, Paperback
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service.
The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Robert Spector, breAnne O. Reeves, Paperback
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